Refund Policy

Refund Policy — Pure & Vast

 

Last updated: September 10, 2026

 

1. Our Commitment

 

We want you to love your Pure & Vast order. If something isn't right, we're here to help.

 

2. Returns

 

We accept returns within 30 days of delivery, provided the item is:

- Unused and in its original condition

- In its original packaging

- Accompanied by proof of purchase

 

For hygiene reasons, we cannot accept returns on opened or used personal care products unless the item is faulty or damaged.

 

3. How to Start a Return

 

Email us at info@pureandvast.com with:

- Your order number

- The item(s) you wish to return

- The reason for your return

 

We will respond within 2 business days with return instructions. Do not send items back without contacting us first.

 

4. Return Shipping

 

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

 

5. Refunds

 

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

 

Please note:

- Original shipping charges are non-refundable

- If your order qualified for free shipping and the return brings your order below any free-shipping threshold, the shipping cost may be deducted from your refund

 

6. Damaged or Incorrect Items

 

If your order arrives damaged or you received the wrong item, contact us at info@pureandvast.com within 7 days of delivery with your order number and a photo of the issue. We will arrange a replacement or full refund at no cost to you.

 

7. Non-Returnable Items

 

The following cannot be returned:

- Opened or used personal care and beauty products (for hygiene reasons)

- Items marked as final sale at the time of purchase

- Gift cards

 

8. Exchanges

 

We do not offer direct exchanges. If you would like a different product, please return the original item (if eligible) and place a new order.

 

9. Canadian and International Orders

 

This policy applies to all orders, Canada and international. International customers are responsible for any customs or duties on returned items. We are not responsible for returns lost in transit.

 

10. Contact Us

 

Pure & Vast

Email: info@pureandvast.com

Website: www.pureandvast.com